# Return Policy & Cancellations

### **Order Cancellations**

If you need to cancel your order after placing it, please contact [customercare@earthley.com](mailto:customercare@earthley.com) as soon as possible. Most orders ship out within a few business days, so prompt contact is needed.

➡️If you contact us **before your order has shipped**, we will **refund you in full** and cancel your order.

➡️If you contact us **after your order has been shipped**, please mark the box **"RETURN TO SENDER" **and send the package back to us **unopened**. Once we have received your order, we will **refund you minus shipping charges and taxes.**

While not commonly done, we do reserve the right to charge a cancellation fee for canceled orders.

### **Returns and Exchanges**

Earthley accepts returns under the following conditions:

➡️Products with a defect/issue

If a product is defective, please email us pictures of the product issue. If a product has broken or spilled during shipping, we require these pictures to be able to send your replacement product. Once we have talked to you, we will ship out a replacement product as soon as possible. If there is any delay (i.e. if the product is out of stock), we will contact you to make arrangements or issue a refund.

This does not apply to items on clearance. There are no refunds, returns, or exchanges for items on clearance.

### **Earthley Guarantee**

Don't love our products? Contact us within 30 days and **w****e'll refund your money minus shipping charges and taxes.**

Our customer service team reserves the right to offer a store credit, partial credit, or refuse to refund the product to prevent abuse of our guarantee.

If you need to return a product or have an issue with a product, please email [customercare@earthley.com](mailto:customercare@earthley.com) and we'll be happy to help.